Support centre
Clear answers before you begin.
Understand what Candelyra does, where its limits are, and how your account works.
Is Candelyra financial advice?
No. Candelyra provides AI-generated technical observations for educational and informational purposes only. Treat every result as a second opinion, never as an instruction to buy, sell, or place a trade.
How accurate is a chart analysis?
AI can miss context, misread an image, or produce an incorrect interpretation. Review the original chart, verify every level yourself, and consider market conditions and your own risk limits before making any decision.
Which chart platforms are supported?
Candelyra accepts clear chart screenshots from the sources listed in its compatibility directory. A listing is not an endorsement or partnership, and clear, uncropped screenshots produce the most useful read-outs.
What happens to my uploaded charts?
Uploads are processed to generate your requested analysis and related history. Do not upload account numbers, balances, personal messages, or other sensitive information. See the Privacy Policy for the full data-handling explanation.
Do purchased credits expire?
No. Credits are one-time purchases rather than a recurring subscription, and unused credits remain on your Candelyra account unless the service or account is closed under the Terms.
What happens when I run out of credits?
You can add another credit pack from the pricing section. Existing and newly purchased credits are combined in your account balance.
Why did my verification or reset link fail?
Email links can expire or be used only once. Return to the login or signup page and request a fresh link. Make sure you open the newest email and use the same browser where possible.
How can I report a problem or request account deletion?
Use the Feedback page for product issues. For privacy requests or account deletion, email ussainakbar70@gmail.com from the address connected to your account.